The lock screen on your
phone is designed to keep unwelcome visitors from taking a peek at your
texts, social networks, or mobile gaming high scores, but the same
security measures can sometimes lock you out
of your own phone. Don't panic, because there are ways to regain
access: here's what you need to do.
What to do right away
If
there's anything important you need your phone for right away—a phone
call, an email, directions to a job interview—then you need to find
alternative options as quickly as you can. That could mean anything from
logging into your email on a computer
to borrowing a friend's cell phone, depending on what you need.
There's no 'quick fix' for getting into a locked phone
That's
because there's no 'quick fix' for getting into a locked phone,
otherwise the lock wouldn't be much use in the first place. If there was
some kind of magic keypress combination then anyone who stole or picked
up your phone would be able to use it too.
That doesn't mean
all hope is lost, but before you attempt to recover your phone think
about the information you've got on there, because it is likely going to
have to be wiped. If you need to do anything
first, like remove a memory card and back up your photos, do it now.
While you may find online guides on ways to break into a locked phone, be wary of them—they usually apply to older versions
of Android or iOS, referring to loopholes that have since been removed, or are talking about different scenarios altogether.
What to do after that
If your phone has locked you out, the truth is
that without the aid of military-grade forensics software, you're going
go to have to wipe the phone and reset it back to its original factory
settings, clearing all your apps and data along
the way. Your phone will be back in the state it was when you first
bought it.
You'll probably have to wipe your whole phone.
Depending
on how diligent you've been with your backups, that might not
necessarily be a disaster. If you've got all your emails in Gmail, all
your photos in iCloud or Google Photos, and all your music in Spotify,
you can be up and running very quickly.
If not, tough luck—though you might get a reprieve if you've got a Samsung device, as we'll explain.
The easiest way to reset your phone is to grab your laptop
and use
Android Device Manager or
Find my iPhone through your browser
to locate your handset. Both the Google and Apple services let you wipe your phone remotely with a couple of clicks.
Samsung's own version of the Android Device Manager, which you can
find here,
actually includes an Unlock my screen option, so if you're using a
Samsung handset and it's been set up with the remote access service, you
can bypass the screen lock without having
to reset your phone.
If
these services haven't been set up on your phone or don't work for
whatever reason, you need to take a more hands-on approach.
On stock Android
and many variants, you'll need to turn off your phone, then press and
hold the Volume down and Power buttons simultaneously,
which boots your phone into a special diagnostics mode. Tap Volume down
to highlight the Recovery mode option, then Power to select it. When
you see the robot, press and hold the Power button and tap Volume up.
Make
sure the Wipe data/factory reset option is highlighted (use Volume down
to select it if not), then press Power to confirm your choice. Press
Volume down to choose the Yes option to confirm you're happy to wipe all
user data, then press Power again. Once the
phone has been wiped, press Power to reboot the phone.
The
process varies slightly between Android phone manufacturers so if you
get stuck check with the support options offered by the maker of your
phone.
If you've got an iPhone,
connect it to a laptop running iTunes,
then choose to Restore iPhone
from the Summary screen in iTunes. If you are met with another passcode
screen, or you've never set up the iPhone with iTunes, connect it to a
computer then force recovery mode by pressing and holding the Sleep/Wake
and Volume down buttons—swap Volume
down for Home if you're using anything except an iPhone 7 or iPhone 7
Plus. You'll then be able to set up the phone from scratch, once iTunes
has been downloaded.
Explaining how to restore a backup is
a whole other can of worms but if you need help both
Google and
Apple
have official guides. Alternatively embrace the opportunity to start
with a fresh new phone and try and keep it less cluttered than it was
before.
What
to do in the future
Don't
be put off protecting your phone with a PIN or pattern in the future —
it's all that's standing between your personal data and apps and someone
who might pick up your
phone after you've dropped it on the street.
Just don't forget it in future, and make sure you backup to the cloud in case the same thing happens again, or worse.
If
your phone has the option, switch to a biometric alternative, like a
fingerprint or face scan, which you can't forget. You can set up Touch
ID in the Touch ID & Passcode section of Settings on iOS, and the
equivalent option is under Security in Settings
on Android.
Android
also features a useful feature called "Smart Lock", which you can find
under the same Security menu in Settings. You can have the PIN code (or
fingerprint requirement) disabled when
your phone is in a trusted location (like home) or connected to a
trusted Bluetooth device (like your Amazon Echo).
The
most recent versions of Android have added on-body detection, so your
device isn't
locked when it's on you (based on its movement), and voice detection,
so you can unlock your phone by talking to it. Some of these Smart Lock
options could give you an alternative option to unlock your phone in a
pinch, but they could also mean you'll be typing
in your PIN less and making you more liable to forget it.
So maybe write it down, too.
EXTRACTED
FROM: http://www.popularmechanics.com